Exceptions Chrome 32: This issue has been corrected in the latest version of RealPlayer Cloud, released on Feb. 14 in English. If you have RealPlayer Cloud or RealPlayer 16 (and are on Windows 7 or higher), you can download the new build (at no charge) by selecting Check for Update within the desktop RealPlayer Cloud, or by visiting www.real.com. You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions further down in this article.
Internet Explorer 11: This issue has been corrected in the version of RealPlayer Cloud released on Jan. 18 (in English). If you have RealPlayer Cloud or RealPlayer 16 (and are on Windows 7 or higher), you can download the new build (at no charge) by visiting www.real.com. If you are on Windows XP or Vista, you can resolve this issue by unchecking Enhanced Protection Mode in Internet Properties--just follow Microsoft's instructions: http://support.microsoft.com/kb/2864914
Generally, the Download This Video button will appear only if all of the following are true:
You have the latest build of RealPlayer.
The plugin is installed on the browser you are using.
1. Click the Firefox button in the top left corner.
2. Select Add-ons, then Extensions.
3.If you have RealPlayer 16, click Extensions and locate RealDownloader. If you have RealPlayer 15, click Plugins and locate the RealPlayer Browser Record Plugin.
4. If the button says "Disable" that means the plugin is currently enabled.
5. If the button says "Enable" then click that button.
6. Restart Firefox.
1. Click the icon of three short lines in the top right and select Tools. (In older versions of Chrome, this is a wrench icon.)
2. Select Extensions.
3. Locate RealDownloader.
4. If the box next to "Enabled" is checked, that means the extension is currently enabled.
5. If the box is not checked, click to check it, then close and reopen the browser.
*If you don't see the plugin listed, try closing and re-opening the browser.
If you have tried these steps are still not seeing the Download This Video button, or if you can download some videos but not others, there is a chance that the website that you are viewing does not allow video downloads or that specific video has been blocked by the content provider.
Additionally, some browsers disable the "Download This Video" button because it can slow down your browser experience. If you see a video you'd like to download and the steps above didn't help, try copying the URL to your RealPlayer browser by right-clicking on the video's URL and selecting Copy. Then, open RealPlayer, click the RealPlayer logo, then File, then New, then New Web Browser. Paste the copied URL into the RealPlayer browser and click the Go arrow. RealPlayer will then open the web page and start the video, and the Download This Video option should appear.
As a final troubleshooting step, try uninstalling and reinstalling RealPlayer. If you still experience problems downloading videos on Firefox or Google Chrome, you can also try uninstalling and reinstalling the web browser.