Knowledge Base/RealPlayer - US & Canada/Download Videos

Download This Video option does not appear

RealNetworks Knowledge Base
posted this on April 29, 2013 12:23

Why doesn't the Download This Video button appear on videos that I am watching?

If your download is successful, but you have problems finding or playing the video, please check this list of articles instead.

The supported web browsers for Download This Video are:

  • Internet Explorer 8, 9, 10, 11
  • Firefox 19 and above
  • Google Chrome 26 - 33
  • Macintosh: Safari and Firefox (Mac users, click here)

  Exceptions


  Firefox: We've identified the issue that was preventing videos downloaded using Firefox from playing back in RealPlayer. Our next release should resolve this issue.

  Internet Explorer 11: This issue has been corrected in the version of RealPlayer Cloud released on Jan. 18 (in English). If you have RealPlayer Cloud or RealPlayer 16 (and are on Windows 7 or higher), you can download the new build (at no charge) by visiting www.real.com.  If you are on Windows XP or Vista, you can resolve this issue by unchecking Enhanced Protection Mode in Internet Properties--just follow Microsoft's instructions: http://support.microsoft.com/kb/2864914

Generally, the Download This Video button will appear only if all of the following are true:

  • You have the latest build of RealPlayer.
  • The plugin is installed on the browser you are using.
  • The latest Adobe Flash Player is installed on your computer. (Click here to install it.)
  • The website is not preventing viewers from downloading their content. (If your download consists only of an ad or just a few seconds of the video, then the video is not available for download.)

Note: If you use IE or Firefox, Download This Video will not work if your browser is set to Private Browsing. Please close and re-launch the browser window and try again.

To open a test video in a new page, click here. Play the video.

If you are still experiencing problems, follow the steps below to ensure that your Player is up-to-date and your browser settings are correct.

Note: After downloading a new build of RealPlayer, updating your browser, or enabling any plugins, restart your computer and then try your video download again.

Solution 1: To download the latest version of RealPlayer, go to www.real.com or: 

1. Open RealPlayer.

2. Click the RealPlayer logo.

3. Click Check for Update.

4. Check the box next to RealPlayer.

5. Click Install Updates. If you don't see RealPlayer in the available updates, you most likely have the latest version.

NOTE: If you have purchased an older version of RealPlayer Plus (such as 14 or 15), you will lose your Plus features if you upgrade to RealPlayer 16 without purchasing RealPlayer Plus 16.

Solution 2: Check that the plugin is enabled in your browsers; follow the instructions for your browser (IE, Firefox, or Chrome):

Internet Explorer: 

1. Click Tools (the cog icon at the upper right of the browser window).

2. Click Internet Options.

3. Choose Advanced. Make sure "Enable third-party browser extensions" is checked and click OK.

4. Go back to Tools and select Manage Add-ons.

5. Locate "RealPlayer Download and Record Plugin" (see image below for an example).

6. Ensure that it says "Enabled" under the Status column.

7. If it is disabled, click on the plugin.

8. In the lower portion of the window, click Enable and click OK. (You will need to close and reopen Internet Explorer.)

9. Reset Internet Explorer. If you continue to experience problems follow the steps in this Microsoft KB article then restart your computer.

IE Add Ons

Firefox

1. Click the Firefox button in the top left corner.

2. Select Add-ons, then Extensions.

3.If you have RealPlayer 16, click Extensions and locate RealDownloader. If you have RealPlayer 15, click Plugins and locate the RealPlayer Browser Record Plugin.

4. If the button says "Disable" that means the plugin is currently enabled.

5. If the button says "Enable" then click that button.

6. Restart Firefox.

  Firefox Plugin

Google Chrome

1. Click the icon of three short lines in the top right and select Tools. (In older versions of Chrome, this is a wrench icon.)

2. Select Extensions.

3. Locate RealDownloader.

4. If the box next to "Enabled" is checked, that means the extension is currently enabled.

5. If the box is not checked, click to check it, then close and reopen the browser.

*If you don't see the plugin listed, try closing and re-opening the browser.

If you have tried these steps are still not seeing the Download This Video button, or if you can download some videos but not others, there is a chance that the website that you are viewing does not allow video downloads or that specific video has been blocked by the content provider.

Additionally, some browsers disable the "Download This Video" button because it can slow down your browser experience. If you see a video you'd like to download and the steps above didn't help, try copying the URL to your RealPlayer browser by right-clicking on the video's URL and selecting Copy. Then, open RealPlayer, click the RealPlayer logo, then File, then New, then New Web Browser. Paste the copied URL into the RealPlayer browser and click the Go arrow. RealPlayer will then open the web page and start the video, and the Download This Video option should appear.

As a final troubleshooting step, try uninstalling and reinstalling RealPlayer. If you still experience problems downloading videos on Firefox or Google Chrome, you can also try uninstalling and reinstalling the web browser.

 
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