RealNetworks Knowledge Base
posted this on June 04, 2013 13:41
How can I tell if I have a 64-bit OS? How can I download videos with RealPlayer if I do?
Windows 8 Windows 8 PCs run 64-bit Internet Explorer by default; however there is a built-in 32-bit add-on that means the browser can also operate as a 32-bit browser and should be compatible with Download This Video.
If you're having trouble with Download This Video, try these steps:
1. Open Internet Explorer. 2. Click the cog icon in the upper right to open the Tools menu. 3. Select Advanced. 4. Make sure "Enhanced Protected Mode" is un-checked.
Windows 7 or earlier versions If you're not sure whether your PC's operating system is 64-bit or 32-bit, follow these steps to check:
1. Click the Windows Start button. 2. Click Computer. 3. Right-click on Properties. 4. Look for the information next to System Type. In this example, the computer is 32-bit:
If you do have a 64-bit system, the default version of Internet Explorer is 32-bit; please verify that you are running IE in 32-bit mode before using RealPlayer's Download This Video feature:
1. Open Internet Explorer and click Help > About Internet Explorer. (If you've disabled the Menu bar, right-click the IE toolbar and put a check by Menu Bar to have Help available.) 2. If there's no mention of 64-bit, you are using 32-bit.
To create a shortcut to IE8 or IE9 32-bit for future use:
1. Click the Windows Start button. 2. Click Computer. 3. Click on local disk C: 4. Click Program Files(X86). 5. Click Internet Explorer. 6. Right-click iexplore.exe. 7. Select Send To Desktop (create shortcut). 8. Rename that shortcut so you know it's the shortcut to IE8 or IE9 32-bit.
If you need to switch your browser from 64-bit to 32-bit, follow these instructions:
1. If you are using Windows XP, click the Start button in the bottom left corner of your screen. If you are using Windows 7 or Vista, on the Windows logo at the bottom left corner of your screen. 2. Select "All Programs." You will find a list of shortcuts of programs installed on your computer/laptop. 3. Scroll up to find the shortcut for "Internet Explorer (32-bit)" browser. 4. Click on the shortcut to launch a 32-bit Internet Explorer on a 64-bit Windows operating system.