Knowledge Base/RealPlayer - US & Canada/Setup & Installation

Redownloading RealPlayer Plus without being charged again

RealNetworks Knowledge Base
posted this on June 05, 2013 13:02

How can I redownload RealPlayer Plus, or download it to another computer, without paying for it again?

To download your RealPlayer Plus or put it on a second computer without being charged again, visit http://www.real.com. If you are on Windows 7 or higher, click the Get RealPlayer Cloud Free button (there is no charge to upgrade from RealPlayer Plus 16 to RealPlayer Cloud, and you will keep all your Plus features). If you are on Windows XP or Vista, click the Download RealPlayer for Free button.

There is no separate download when you purchase RealPlayer Plus--simply sign in to access the premium features.  Although the Download Manager will mention the free version, you are getting the Plus version when you sign in:

1. Launch RealPlayer.
2. Click the RealPlayer logo in the top left corner.
3. Click Sign In. (If you only see a Sign out option, you are already signed in)
4. Enter the email address and password for your RealPlayer account to unlock your Plus features.

Do you have an older version of RealPlayer Plus? If you paid for an older version of RealPlayer Plus, you may qualify for a free upgrade, or you may need to purchase the new version to continue enjoying RealPlayer Plus features. Read more about upgrading.

If you want to redownload RealPlayer 15 instead, please read Downloading older versions of RealPlayer. Versions prior to RealPlayer 15 are no longer available for download.

If you've tried the steps above but still can't access the premium features of RealPlayer Plus, read these troubleshooting tips.

 
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