Knowledge Base/Community/RealPlayer Cloud Support Requests

Answered

Uninstall Realplayer Cloud

usmithbiz
asked this on September 29, 2013 08:09

Realplayer Cloud has disappeared from my control panel programs list. I tried to unintsall it there but got a message that the program was missing. It was working perfectly and I still see it on my computer. I would like to uninstall it. How can I do that? I would also like to reinstall RealPlayer 16. How do I do that now? I have Windows 8 OS.

 

 

Comments

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Sean
RealNetworks Support
Check Answer

You need to over install RealPlayer cloud (reinstall) and then uninstall it by following this link:

https://realnetworks.zendesk.com/entries/23994572

Click this link to download RealPlayer 16: http://cache-download.real.com/free/support/win/RealPlayer16.exe

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

 

September 29, 2013 11:31
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ginipoo

How can I remove RPCloud completely without doing a re-install?

November 26, 2013 15:21
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Anne Merlin
RealNetworks Support

ginipoo,

If you're able to see RealPlayer Cloud in your control panel you can uninstall it completely from there. If RealPlayer Cloud is missing from your control panel the only option is to over install and uninstall it from your device.

 

November 26, 2013 16:12
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phred246

How do you uninstall the cloud from control panel?

January 01, 2014 15:40
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Andy
RealNetworks Support

Uninstalling RealPlayer Cloud is as same as removing RealPlayer. 

Please read this article for instructions to uninstall the software from Control Panel:

https://realnetworks.zendesk.com/entries/23994572

January 01, 2014 16:17
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mother.munster

Real player cloud is a super buggy nightmare. Please just stop infecting peoples computers. This software is a menace and I WILL be contacting my congressman to see that REALPLAYER is held liable for all the damage they have caused. I will tell everyone who will listen to never trust realplayer software and to never ever download it. Thanks for wasting my whole day jerks.

January 28, 2014 13:06
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Jessy
RealNetworks Support

I can understand how frustrating it is that you are facing some issues with RealPlayer Cloud. We are here to help you with that. 

Could you please be more specific about the problem you are having?

Please describe exactly what it is that you are trying to do with RealPlayer Cloud: 

1. Are you trying to download videos using RealPlayer Cloud? 

2. If so, what is the name of the web browser are you using to download videos? 

3. Do you have any issues with playing videos? 

4. Do you receive any error message while accessing RealPlayer Cloud? 

The more specific you are, the better we will be able to assist you further. 

 

 

January 29, 2014 14:01
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ian.mcintosh

How do I get real player cloud off my computer

I don't care about the money

just get this cloud thing off my windows 8 laptop

nothing appears in the remove programs control panel

is this simply a virus

February 12, 2014 17:31
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Andy
RealNetworks Support

To resolve this issue, simply reinstall RealPlayer Cloud. Just visit www.real.com, click the Free Download link, and follow the prompts. You should then be able to see RealPlayer Cloud in the Control Panel.

Once done, please follow these steps to remove the software:

1. Click the Start icon in the lower left corner of your screen, click Control Panel, click Programs, and then click Programs and Features.
2. In the "Programs and Features" dialog, locate RealPlayer Cloud and click Uninstall.
3. Click OK, then click Yes.

I hope this helps.

February 13, 2014 14:19
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ian.mcintosh

OK I'll try again

I followed the reinstall instructions above and it re-appeared on my list of programs

I uninstalled it again as instructed and deleted the real files from my program files

When I run a  search (I'm using Windows 8.1) all of the real player functions appear and when I click on any of them the program starts

So basically, it's still hidden on my C drive somewhere

What now?

February 26, 2014 09:42
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Jessy
RealNetworks Support

Sorry for the trouble. Please provide us the following information,

> Did you get any error message while uninstalling RealPlayer Cloud from your Control Panel? 

> Did you get any message while deleting the RealPlayer folders from your C drive? 

Note: We would suggest you to try uninstalling some other software from your control panel and check whether it is getting uninstalled properly. If it happens to all the software, contact your system manufacturer to get this resolved. 

 

February 26, 2014 17:10
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d.v.rooijen

If I uninstall realplayer cloud from the control panel, it only deletes it in the list.

all the files are still on my computer. How do I delete or uninstall this COMPLETELY from my pc

I'm using windows 7

March 17, 2014 13:49
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Sean
RealNetworks Support
Check Answer

d.v.rooijen,

Please follow these steps to perform a clean uninstall,

First: Uninstall the RealPlayer.

1. Make sure RealPlayer is closed.
2. Click the Windows Start button, point to Settings > Control Panel > Add or Remove Programs. (In Windows 7, go to Start > Control Panel > Programs and Features).
3. Select RealPlayer and click the Change/Remove or Uninstall button.

Change/Remove RealPlayer

4. The Uninstallation of RealPlayer dialog appears, showing check box choices of components that are available for uninstall.
5. Uninstall all the components.

Caution: Before you delete your Library, please be aware that deleting it will not delete your music files, but you will have to recreate all your playlists. You can back them up or export them if you like.

Next: Delete the RealPlayer folders.

To delete the folders for RealPlayer located at:

c:\program files\real\RealPlayer
c:\program files\common files\real\

1. Go to My Computer.
2. Go to C:\ or Local Disk (C:\).
3. Go to the Program Files folder.
4. Go to the Real folder.
5. Delete the RealPlayer folders: c:\program files\real\RealPlayer
6. Go back to the Program Files folder.
7. Go to the Common Files folder.
8. Delete the Real folder: c:\program files\common files\real\

If that doesn't help, please let us know.

March 18, 2014 23:11
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martha

When I try to uninstall in control panel I get an error message.

 

March 19, 2014 22:04
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Sean
RealNetworks Support

martha,

Sorry for the inconvenience, if RealPlayer is not installed properly, you may get an error message while uninstalling it from Control Panel. To rectify this, you need to over install RealPlayer,

You can download RealPlayer from: www.real.com

Then, uninstall it by following this link: https://realnetworks.zendesk.com/entries/23994572

If that doesn't help, please let us know.

March 19, 2014 22:36
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yowakim_safwat

Please tell me how to remove the file " rpcloudview.dll " definitely  from my computer and the problem of uninstalling will be solved . Thanks.

 

March 22, 2014 10:47
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Andy
RealNetworks Support

Before deleting "RPcloudview.dll" please make sure you close all RealPlayer process in Processes Tab in Task Manager.

To do so, follow these steps:

1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select "Start Task Manager").
2. Click the Processes tab.
3. Right click on the RealPlayer's process one by one and select "End Process Tree."
4. Then try deleting the file from C:\Program Files (x86)\Real

If that doesn't work, please let us know.

March 25, 2014 10:23
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rynkowski

I too am having problems with downloading and get the Unable to Convert problem.  I await your fixing of that error.  In the meantime I tried to remove Realplayer Cloud using instructions from your link.  I uninstalled the program from Programs and Features but the icon is still on my desktop.  When I then try to delete the Real folder from \program files\real\RealPalyer to reinstall, I get an error message saying, "Action cannot be completed  b/c the folder or file in it is open in another program."  I restart my computer and get the same error.  Please help.

March 29, 2014 05:31
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Sean
RealNetworks Support

rynkowski,

Sorry you are unable to delete RealPlayer folders.

As mentioned above, make sure you close all RealPlayer process in Processes Tab in Task Manager to remove the RealPlayer folders.

To do so, follow these steps:

1. Open Windows Task Manager (right-click anywhere in the bottom bar of your screen, and select "Start Task Manager").
2. Click the Processes tab.
3. Right click on the RealPlayer's process one by one and select "End Process Tree."
4. Then try deleting the file from C:\Program Files (x86)\Real

If that doesn't work, please let us know.

 

March 30, 2014 01:22
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rynkowski

Did not work.  I attached a Jpeg to show you.  Next?

BTW:  I have a folder that says RealDownloader Removal Tool, if that helps.

March 30, 2014 05:25
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Andy
RealNetworks Support

rynkowski - From your screenshot, I see that "recordingmanager.exe*32" which is a RealDownloader process is running in the background. Therefore you are unable to delete the folders.

Please make sure that you end this process using Task Manager before deleting the "Real" folder from "Program Files."

If that doesn't work, please let us know.

April 01, 2014 11:11
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hinodekara

I can not uninstall Realplayer Cloud on my computer. I followed al the answers for uninstall but nothing work.

Please help.

April 01, 2014 23:22
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Andy
RealNetworks Support

hinodekara - Sorry. To fix this issue, simply reinstall RealPlayer Cloud. Just visit www.real.com, click the Free Download link, and follow the prompts. You should then be able to see RealPlayer Cloud in the Control Panel.

Once done, please follow these steps to remove the software:

1. Click the Start icon in the lower left corner of your screen, click Control Panel, click Programs, and then click Programs and Features. 
2. In the "Programs and Features" dialog, locate RealPlayer Cloud and click Uninstall. 
3. Click OK, then click Yes.

I hope this helps.

April 02, 2014 12:11
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rynkowski

Sorry for delay-very busy.  No luck.  Real folder still cannot be deleted.  Provided two screenshots for you.

April 06, 2014 11:00
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jecross1

I have deleted/uninstalled all except for a cloud system folder that shows when you click "computer".  I see no way to delete/uninstall this.  I attached a screen shot file.

 

April 06, 2014 13:43
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Andy
RealNetworks Support

rynkowski - In your Task Manager, please click on "Show processes from all users." Then, you'll be able to see all RealPlayer's processes. Kindly make sure that you end all processes related to RealPlayer/ RealNetworks  to delete the Real folders.

jecross1 - Please follow the steps provided to hinodekara

April 08, 2014 09:25
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rynkowski

Still not working.  See attached pictures.

April 08, 2014 15:58
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bnewcol

I have followed all instructions as above and am getting the same results as rynkowski, i have stopped all Real Player processes under all users, and it will not let me remove the folders out of program files, saying they are "open" somewhere.  looks exactly like the pics he posted above.  what gives?  i just want this cloud business off my computer, it shows up like a separate drive when i go to "my computer".  There are no files to remove in "uninstall", all processes have ended.  this is not cool.

April 08, 2014 20:30
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Andy
RealNetworks Support

rynkowski - I'd recommend you to end "rndlresolversvc.exe*32" process in Task Manager and try deleting Real folders. 

bnewcol - Kindly follow the steps provided to hinodekara

April 09, 2014 09:06
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rynkowski

Did not work.

April 09, 2014 09:45
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jujubea

You are totally crazy.  I uninstalled from the control panel and you would think it was gone.  Heavens sake no.  Then it gives me a Trojan virus.

I look at my computer and the services and programs are still installed but hey you make us believe it is uninstalled as it is no longer on the control panel. this is nothing but a joke.  you tell us to install again so we can get more viruses.  What a joke I am plastering this on every media I can after I take my computer back to factory state.  I hope you get all these viruses.

April 09, 2014 18:11
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Andy
RealNetworks Support

rynkowski - Kindly follow the steps provided to hinodekara

jujubea - Sorry for the inconvenience you have experienced. Please follow the steps in this link to remove RealPlayer: 

https://realnetworks.zendesk.com/entries/23994572

April 10, 2014 13:35
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twieser

I agree with everything reported before.  This is an outrageous scam and it totally killed my PC.  Window 7 pro 64 bit.  I installed RP Cloud and wanted to uninstall:

1:  Uninstall from the the Control Panel: It removes the program name from the list but install nothing!

2:  Killing the folder not possible; asks for admin right.  I am the admin but can't do it

3:  Login as admin to some programs - capability simply disappeared

4:  Delete from add-ons in browser; The Delete ability was removed!!

Everything was done that this program can't be removed and it disabled many other functionalists. 

This is truly a crime.  Every single advice given here by tech support did not work.  Any solution?  I showed it to my local congressman last night.

 

April 10, 2014 13:49
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rynkowski

It asks me to pick a language from top right of the article.  If this message continues, then it was removed.  I see no other message than that after I pick English, so therefore it was removed.  No offense gentlemen, but I have been writing for a an answer since March 29th, twelve days, and I am loosing my patience.  Please help. 

April 10, 2014 13:56
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twieser

In addition to what I wrote before:

1: Went to task Manager to Services Tab and tried to stop RP Service; "Access Denied"

2:  In Firefox browser the ability to delete ANY Add-on was removed.

This program is worst than any virus or Trojan and it is done by a legit company

April 10, 2014 14:09
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bnewcol

Andy, you are providing no solutions beyond "reinstall, then uninstall" or "turn off all processes and try to delete".  These do not work.  I have turned off all processes, i have tried to uninstall and as you can see from others, reinstalling and uninstalling is not the answer.  i have stopped all the processes you mention in my "show all users" task manager, and i still cannot delete the Real Folder in my c:.  You all need to provide more solutions that what you have.

April 12, 2014 22:29
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jane_timbol

If RealPlayer Cloud is still appearing in "My Computer" subfolder as "other/s"

Use regedit to delete it

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\

There will be different folders under namespace...

View each file and check the third column and find the file that says "realplayer" or "realplayer cloud"

Then delete that file...

HOPE THIS HELPS!!!

I've also discovered that "rpcloudview.dll" file is the culprit so you can't remove the Real Folder in C:

What I did is I cut and paste that file on Desktop. Then I was able to delete all the folders then.

So my only problem now is how to delete "rpcloudview.dll" because it really won't.

April 13, 2014 03:19
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bnewcol

Jane - can we use regedit and check other areas and just delete it everywhere? i see other Real files in other areas of Regedit.  wondering if we should just delete every file we see in regedit that says real player? Like under Classes root, there are Real folders, under Current User/Software, there is a Real Networks folder.  I haven't looked in more places, but should we delete all these folders as well?

April 13, 2014 12:00
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bnewcol

Jane - I did what you instructed, and nothing changed.  I still see Real Cloud as a separate disk drive under My Computer.  Nothing has changed.  All folders still there, and still unremoveable.I pulled the Real and Real Network folders out of C:, put them on desktop, then tried to delete.  RealNetwork went into the trash, but the Real folder will not delete.  Get that same error message that it is being used, even tho i have it closed in task manager, all users.  were you able to remove the Real Folder altogether?

April 13, 2014 12:12
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twieser

I finally was able to remove everything.  Started w/Safe Mode,:

1:  Go to config sys/Startup Tab and disable all Real programs from startup (Real Player, Network and Cloud)

2:  Reboot in Safe and go to Real folder under C:\program files (x86)\Real.  In one of the sub folders (can't remember which - check all) you will find an executable (exe) "Uninstall" file.  Execute the file

3:  Manually start deleting folders and files that were not removed by the uninstall.  If it blocks you,focus on everything that you can delete.

4:  Reboot and see if now you can remove the rest

5:  I needed to go into Regiedit and manually delete anything under RealNetwok, Real Cloud and Real Player; took about 20 minutes with Find and Delete

6:  Now I was able to remove the rest of the files/folder and computer works OK.  The only problem - needed to uninstall Firefox and have a clean reinstall. Real killed my ability to delete Add-ons but now it is OK.  I don't touch this app again

 

Good luck

 

April 13, 2014 15:14
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bnewcol

I found the way to remove the realcloud player icon from your "my computer" screen on Yahoo Answers site.  CloudPlayer shows up as a separate drive when I click on My Computer.  This has to be removed before you can remove all the other files in the Program files. 

Go to Task Manager and stop all real player processes under all users:

Ctrl Alt Delete

Select Task Manager and Select the Processes Tab.
Scroll the Backgroup Tab and Find RealPlayer Cloud.
Right click and select End Task find Realnetwork and right click and select end task.
Exit program.
Go into Windows Explorer
Programfiles (x86) folder
Real folder
RealPlayer folder
RPDS folder
run the uninstall by double clicking or right click and say open/run
This will run the uninstall program and removeRealPlayer Cloud.

Once the Cloud is removed, you can then go back into Programs (x86) folder and delete the 2 Real folders there.  After that, do a search of your computer for any other Real items (there are several shortcut icons in your start menu) whatever it finds, right click on it and ask it to "go to file location" and it will show you where it is on your computer.  right click on them and delete.  once you've deleted everything, empty trash and restart.

April 13, 2014 16:52
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patrick.hens

Thanks a lot bnewcol. This worked.

Now let us all share our findings about RP on the social networks. I guess they could even get convicted for this. RP: never again!

April 17, 2014 11:49
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rynkowski

Day 19;  No response since April 10th.  Please reply.

April 17, 2014 12:18
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Michell
RealNetworks Support

rynkowski - Sorry for the delay in response. 

As per twieser suggestion, reboot the computer in safe mode and try deleting the RealPlayer files?

If that doesn't help. Please let us know. 

April 18, 2014 18:11
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cat0w

Post by cat0w: I want to get rid of the RealPlayer Cloud. I removed this from my control panel but still have it showing under Computer. When I try to remove it, it say I cannot because the folder or a file is still in use. If I ever get rid of this I will never use RealPlayer again. I was advised there was an update for RealPlayer and when I downloaded and installed it I ended up with RealPlayer Cloud. I don't want any part of it. I have my own cloud and don't need yours.

April 19, 2014 13:44
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cat0w

Post by cat0w, I finally removed RealPlayer Cloud by reinstalling it and then doing another uninstall. Everything appears to be gone now. I already have a My Cloud and I am not about to pay someone else for more storage space. This seems to be the way of computers and the internet now, everyone wants to charge you. I just finished removing Real Player form my laptop too. Goodbye Real Player, I have plenty of other ways to play my music, videos etc.

April 19, 2014 15:13
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Andy
RealNetworks Support

cat0w - Sorry for the inconvenience. I'll pass what you've said onto our team. Your insights and opinions will help us in our ongoing efforts to enhance our products and services. 

April 22, 2014 17:27