Knowledge Base/Community/RealPlayer 16 and Previous PC Versions

Answered

Download button not working on any browser

lkennepohl
asked this on September 30, 2013 10:54

I am unable to use the download this video feature.  I have updated Real Player, Google Chrome, Internet Explorer, and Firefox.  I have ensured that the plug-ins for Real Player are enabled for each browser.  The button appears, but when I click it, nothing happens.  Can you please help?

 

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Sean
RealNetworks Support

Performing a clean uninstall and reinstall can help you resolve many issues, try uninstalling and reinstalling RealPlayer by following this link:

https://realnetworks.zendesk.com/entries/23994572

Note: Make sure you delete the RealPlayer folders as mention on the link before reinstalling RealPlayer.

After installing RealPlayer follow the steps to enable the RealPlayer Plugin in your web browser,

https://realnetworks.zendesk.com/entries/23689856

If that doesn't help, let us know.

September 30, 2013 11:51
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lkennepohl

Hi.  Thanks for your reply.  I did try this as well, and am having the same problem.

September 30, 2013 12:09
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Sean
RealNetworks Support

Please provide us some more information,

Did you delete the RealPlayer folders from your 'C' drive before reinstalling RealPlayer?

The more specific you are, the better we will be able to assist you further.

September 30, 2013 12:21
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lkennepohl

I deleted a folder named "Real" but am unable to delete one named "RealNetworks".  When I attempt to delete that one, I get a message that says something from that file is open or in use in another program.  This message continues when all other programs are closed. 

The 'Download This Video' button used to have a drop menu.  It now only has 'bookmark this video' as an option.

I've also uninstalled RealPlayer and attempted to install version 15.  The installation was fine, but the button still didn't work.

September 30, 2013 12:34
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Sean
RealNetworks Support

Those options were removed and they are no longer available in "Download This Video" drop down menu of RealPlayer 16.

Try resetting your web browser by following this link:

https://realnetworks.zendesk.com/entries/23980986

If that doesn't help, let us know.

September 30, 2013 14:10
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lkennepohl

Thank you very much for your time and your assistance.  This last fix seems to have done the trick!  :-)

October 01, 2013 11:17
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video1abe

I can not get download button to apear I have uninstalled realplayer 16 and went realplay cloud and I am using Google but am not finding any extensions to enable.  Thanks!

January 05, 2014 02:19
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Jessy
RealNetworks Support

Sorry for the inconvenience caused!

Please uninstall and re-download Google Chrome and try to enable the browser plug-in. If the issue still persists, try uninstall RealPlayer Cloud by following this link: 

https://realnetworks.zendesk.com/entries/23994572

Once uninstalled, download the basic version of RealPlayer Cloud from Google Chrome browser using http://www.real.com/

Note: Make sure that you have enabled the browser plug-in by following: 

https://realnetworks.zendesk.com/entries/24007773

After that, try to download videos. Please let us know, if the issue still persists. 

 

January 05, 2014 13:48