Knowledge Base/Community/Known Issues

FIXED: "Download This Video": issues with Windows 8.1 / IE 11 and Chrome 31

RealNetworks Knowledge Base
posted this on November 08, 2013 11:22

The issue that prevented "Download This Video" from appearing in IE 11 and Chrome 31 has been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

 

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RealNetworks Knowledge Base
RealNetworks

The issue that prevented "Download This Video" from appearing in IE 11 and Chrome 31 has been fixed in the new build of RealPlayer Cloud, released on Dec. 18 at 4:00 pm Pacific time.

If you have RealPlayer Cloud or RealPlayer 16 (and are in the US or Canada), you can download the new build (at no charge) by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version 17.0.

If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early 2014.

December 18, 2013 16:18
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