Knowledge Base/RealPlayer - US & Canada/RealPlayer Cloud

Video does not start playing when casting

RealNetworks Knowledge Base
posted this on Jan 10 14:06

When I try to cast a video, my phone shows a rotating blue circle as if it's loading or connecting, and the Chromecast just continues to show the RealPlayer Cloud home screen. Why?

The video may be taking a long time to be prepared for playback, or there might be another program blocking the playback.

Depending on their original format, videos uploaded to the RealPlayer Cloud can take some time to become available for playback in a format supported by Chromecast. If you were trying to play the videos immediately after uploading them, this could explain the delay you experienced. If you experience this again, please allow more time to pass (about 20-30% of the length of the video) before attempting to play the video.

Using AdBlock Plus or Ad-Aware? Some customers have reported that turning off the AdBlock Plus or Ad-Aware anti-virus app resolved their playback issues.

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